Terms of Use

By accessing information and services from the Official Web Portal of Sofia, you accept the terms and conditions for its use.

The official web portal of Sofia is owned by Sofia Municipality
The information presented on the portal is freely accessible and is intended for personal, public and non-commercial use.
Storing on electronic media or printing out information from the portal is permissible only for personal non-commercial purposes and in case of public interest. Disclosure of information from the portal in mass media is permissible without manipulating data and is subject to the obligation to indicate the source.
Some individual documents in the electronic pages of the portal may be subject to additional terms and conditions specified in the relevant documents.
Using information from the portal, apart from the cases cited above, is allowed upon the written consent of the Sofia Municipality.
If you do not accept the terms and conditions for use of the Official Web Portal of Sofia, please do not use any information or services therefrom.
These Terms of Use are an agreement between Sofia Municipality and the visitors of the portal which shall be in force until terminated by one of the parties.
You may terminate it by not using or accessing the Sofia Municipality Portal and destroying the materials you have downloaded, printed or otherwise preserved.
Sofia municipality can restrict access to the portal of users who are found to violate the terms of use and to take other measures to protect its interests.
These terms and conditions are defined and construed in accordance with the laws of the Republic of Bulgaria.


The software, available for download from this site or links thereto, is copyrighted and belongs to the respective developers.
The design, structure, precise updating and content of this electronic portal are subject to a copyright that belongs to Sofia Municipality.
Sofia Municipality is the exclusive owner of the concept and implementation of the portal and all applications and modules thereof are property of the municipality. Sofia Municipality is the owner of all publications and materials posted on the portal.
If you notice any copyright violation on the portal, please contact us at: webmaster@sofia.bg


The information provided is correct and up-to-date, but Sofia Municipality does not guarantee that the electronic pages do not contain inaccuracies and omissions, as well as delays in updating the data and that the access thereto them is uninterrupted. Sofia municipality is not responsible for consequences caused by the actions of visitors to the portal and damages, lost profits or business interruption that resulted from the use or inability to use the information materials contained therein. The electronic copies of administrative acts provided by the municipality are for information only.
As a condition for using the portal, it is assumed that the user agrees not to use the information provided for any activity prohibited by law, in violation of best practices or not complying with these rules.
To facilitate the service for the users, we publish links to sites that are not supported by Sofia Municipality. If you use these links, you leave this portal and Sofia Municipality bears no responsibility for the use of the respective sites.

By submitting materials to the portal (by e-mail or via its electronic pages), you agree to the following terms and conditions:

  • The materials do not contain anything that is outside the scope of the law or otherwise unfit for publication;
  • The materials do not contain viruses, and any harmful or destructive elements of this type;
  • You are obligated not to take any action against us in relation to material you have provided and to release us from liability if a third party takes action against us in connection with material provided by you;
  • Sofia Municipality may at any time, at its sole discretion, remove any material submitted by a user.

Sofia Municipality reserves the right to modify these rules at any time, without prior notice. The amendments made shall take effect at the time of their publication on the portal.
It is advisable to periodically check this page for any corrections or additions.

Contact with the portal support team

If you have any questions, comments and proposals concerning the conditions for the presentation of public information, you may write to: https://call.sofia.bg/